About Westcountry

Westcountry Environmental Services was founded in February 2009. After years of working for national pest control companies, I felt that we should be able to offer something different, and dare I suggest it, better.

We've been very lucky. From our early beginnings of just me catching a few moles, the company has grown into a regional service provider, with a growing contract portfolio including the Waitrose Farm, and English Heritage.

So what makes us better? Well, it could be any number of things, but I suppose the key difference is that we value our staff as much as our customers.

The pest control industry has followed a very successful model, laid down originally by the biggest company in the sector. Pest control services are 'sold' by 'surveyors', few of whom actually know enough about doing the job to be able to prescribe a suitable solution to problems. They are all paid a commission, and all have targets to meet. Their goal is to meet their targets, and earn as much as they can, not to provide the best solution to the problem they've been called in to look at.

We employ no sales staff, and never will.

We rely on the same people our customers do; the technician in the field. He (or she) knows your site better than any salesperson ever could. The technician also knows you, and what you need from us.

I despair sometimes when I talk to technicians who work for other companies; they are frustrated by a system that requires them to call in a third party when they find a problem. Why not empower them to offer the solution straight away? They are trusted to find problems, and to carry out the treatment; why are they not trusted to get the customer to sign the dotted line agreeing to the work?

So with this ethos of never diagnosing problems without offering solutions, we've set out to offer something different.

Is it better?

I hope so.