I thought it might be interesting to write a little about how to choose a pest controller. I say a 'little' but it's quite a big subject, so I'll break it down into smaller posts.
Firstly, you need to find out how experienced your potential pest controller is. Pest control, in the UK, is one of the few occupations that virtually anyone can decide to do on a whim.
When you engage a contractor, you are trusting them with the safety of you, your family, your livestock, and potentially your business reputation.
When making your initial enquiries, ask whoever you are speaking to how long they've been doing the job - if it's just a few months, then there is a risk that they are going to be out of their depth.
I've nothing against inexperienced pest controllers - we all have to start somewhere; but do you really need someone to learn 'on your job'?
This is one area where the bigger companies have an 'edge' on their smaller competitors. When an inexperienced technician finds something they are not sure about, they should (in theory) contact someone further 'up the line' and get some help.
Most people are quite capable of spotting a newbie down the phone. If you ask questions, and do not feel confident with the answers, end the conversation, and find someone else.
The next, and probably most important question to ask is about insurance.
All pest controllers should have adequate public liability insurance, and will be happy to show you proof of it on request. If they are reluctant to produce a certificate, then it's usually for a reason.
Insurance is essential these days. If a pest controller puts his size nine through your ceiling, then you need to know that things will be put right. I've heard horror stories of uninsured pest controllers literally 'doing a runner'.
In general, the golden rule is to ask as many questions as possible, and find out who it is you are dealing with.
In part two, I'll post about qualifications and trade bodies.
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